File Requirements for Uploads

When uploading documents for One World Account verification, your document will be classified as invalid if the file doesn’t fit our technical parameters. 

Make sure that your upload files meet these guidelines:



File Size


10 MB

Image dimensions

640 x 640 px

6144 x 6144 px


Not Supported

File Types



If one or more of these parameters are not met, your upload will fail.

If your file is within these guidelines but you still get the error, please take a screenshot of your image and try to upload that instead.

If it still does not work, please contact support and mention “Document upload” in the subject of your message.

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