What is an acceptable ID scan/photo?
Reasons for rejection
✓ Full color image
✘ Image is black & white (or grayscale)
✓ All details on ID are readable
✘ Image has a watermark
✓ ID is well lit
✘ ID details are obscured by light glare or reflections (be careful with flash!)
✓ ID is in good shape
✘ ID is torn, badly damaged or has holes
✓ ID is in upright position
✘ ID is rotated sideways or upside-down
✓ ID occupies most of the image
✘ Too much space around the ID
✓ Background is visible all around the ID by 1-2 cm (1/2″-1″)
✘ ID edge is cropped (even if “just a little bit”)
How can I take a good scan/photo?
Click here for tips on how to get the scan/photo just right.
You will also need to make sure that your photo/scan meets our technical parameters.
An ideal scan/photo of an ID card
An ideal scan/photo of a passport
ID is too blurry
ID edges are not visible
Even a small amount of image cropping will be rejected…
ID is not in color
Background is not contrasting