What is an acceptable ID scan/photo?

Image requirements

Reasons for rejection

✓ Full color image

✘ Image is black & white (or grayscale)

✓ All details on ID are readable

✘ Image has a watermark
✘ Image is blurred
✘ Image has any other obfuscation

✓ ID is well lit

✘ ID details are obscured by light glare or reflections (be careful with flash!)

✓ ID is in good shape

✘ ID is torn, badly damaged or has holes

✓ ID is in upright position

✘ ID is rotated sideways or upside-down

✓ ID occupies most of the image

✘ Too much space around the ID

✓ Background is visible all around the ID by 1-2 cm (1/2″-1″)

✘ ID edge is cropped (even if “just a little bit”)

How can I take a good scan/photo?

Click here for tips on how to get the scan/photo just right.

You will also need to make sure that your photo/scan meets our technical parameters

Good examples

An ideal scan/photo of an ID card

An ideal scan/photo of a passport

accepted passport

Unacceptable examples

ID is too blurry

ID edges are not visible

Even a small amount of image cropping will be rejected…

ID is not in color

Background is not contrasting

Related information